Disclaimer

Please Read Carefully

Please read this Disclaimer carefully before using our website, communicating with us by email, or submitting any intake or contact forms. By accessing our website or engaging with CLI Counselling & Wellness Centre (“CLI Counselling,” “we,” “us,” or “our”), you acknowledge and agree to the terms outlined below.

1. Not a Substitute for Emergency Services

The information, content, and resources provided on our website or through any electronic communication are for general informational purposes only. They are not intended to replace professional emergency mental health services, crisis intervention, or immediate medical care.

If you or someone you know is in immediate danger or experiencing a mental health crisis, please:

CLI Counselling is not a crisis service and cannot guarantee immediate response to urgent communications received via email, website forms, or voicemail.

• Call 911 or your local emergency services
• Call or text 988 (Suicide & Crisis Lifeline, available 24/7)
• Go to your nearest hospital emergency department

2. No Therapist-Client Relationship Online

Visiting our website, reading our content, submitting an inquiry form, or communicating with us via email does not establish a therapist-client, counsellor-client, or any other professional relationship between you and CLI Counselling or any of its registered professionals.

A formal therapeutic relationship is only established after a client has completed the intake process, signed the required consent and service agreements, and attended an initial session with a registered counsellor at CLI Counselling & Wellness Centre.

Any general information shared through our website or in preliminary email communications should not be interpreted as personalized clinical advice.

3. Confidentiality & Privacy Limits

While CLI Counselling is committed to protecting the privacy and confidentiality of all clients, please be aware of the following important limitations:

Email and online communications: Email and website contact forms are not fully secure or encrypted methods of communication. We strongly advise against sharing sensitive personal, medical, or mental health information through these channels.

Limits to confidentiality: In accordance with applicable Canadian law and professional ethical standards, confidentiality may be breached without consent in circumstances including but not limited to: risk of harm to self or others, suspected child abuse or neglect, court orders, or other legally mandated reporting obligations.

Third-party platforms: When using third-party tools such as video conferencing platforms or client portals, the privacy practices of those platforms also apply. CLI Counselling is not responsible for the security of third-party systems.

Our full Privacy Policy, available on our website, outlines how we collect, use, and protect your personal information.

4. No Guarantee of Results

Counselling and wellness services are a collaborative process and outcomes vary from person to person. CLI Counselling & Wellness Centre does not guarantee any specific results, outcomes, or improvements from participation in individual therapy, couples therapy, group sessions, workshops, or any other services offered.

The effectiveness of counselling depends on many factors, including the nature of the concerns being addressed, the client’s engagement and commitment, external life circumstances, and the therapeutic relationship. Our counsellors are committed to providing evidence-informed, ethical, and compassionate care, but cannot predict or promise specific outcomes.

5. Website Content

The information published on www.clicounselling.com is provided for general educational and informational purposes only. It is not intended as, and should not be taken as, clinical advice, diagnosis, or treatment. Always seek the guidance of a qualified mental health professional with any questions you may have regarding your mental health or wellbeing.

We make every effort to ensure the accuracy of information on our website; however, CLI Counselling does not warrant that all content is current, complete, or error-free. We reserve the right to modify or update website content at any time without notice.

6. Intake Forms & Electronic Communications

Information submitted through our intake forms and email is used solely for the purpose of facilitating your care at CLI Counselling & Wellness Centre. By submitting a form or sending an email to us, you consent to our use of that information to contact you and coordinate your appointment or inquiry.

Please do not include highly sensitive information (such as detailed descriptions of self-harm, medication information, or crisis situations) in online forms or emails. If you are in distress, please refer to Section 1 of this Disclaimer for emergency resources.

7. Changes to This Disclaimer

CLI Counselling & Wellness Centre reserves the right to update or modify this Disclaimer at any time. The most current version will always be available on our website. Your continued use of our website or services following any changes constitutes your acceptance of the revised Disclaimer.

8. Questions

If you have any questions about this Disclaimer or our policies, please contact us through our website at www.clicounselling.com or speak with a member of our administrative team.